EMT Practice Test

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Question1: Refer to the exhibit.

What does the Mailbox status relate to?

Question2: A customer has an existing operational Avaya Contact Center Select (ACCS) solution, and has added a new number for inquiries about a special credit loan offer. The customer wants calls to be answered by agents assigned the existing NewAccounts skillset.
Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.) Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)

Question3: Which type of activity code requires skillsets to be assigned?

Question4: Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.
What is causing this problem?

Question5: What is the function of the Data Synchronization process?

Question6: A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.
Which CCMM tool provides this functionality?

Question7: The SIP Domain for the IP Office is set to ukaccslpoll.lab.trn.com.
When administering the IP Office to work with Avaya Contact Center Select (ACCS), which two steps are required? (Choose two.)

Question8: Which three applications are included with the IP Office admin suite Installation? (Choose three.)

Question9: Which Avaya Contact Center Select (ACCS) component provides intelligent call routing, manages functions such as logic for contact processing, contact treatment, contact handling, contact presentation, and the accumulation of data into historical and real-time databases?

Question10: Which two parameters does the Avaya Aura Media Server (AAMS) default locale setting control? (Choose two.)

Question11: Where are the media files that provide music and recorded announcements to contact center applications stored?

Question12: For which operation is the Outbound Mail Handler component of the Email Manager responsible?

Question13: A controlled directory number Is responsible for which basic Avaya Contact Center Select (ACCS) process?

Question14: Which two statements about Campus Business Continuity are true? (Choose two.)

Question15: In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, which steps will allow an individual service to be stopped and started?

Question16: From the Avaya Contact Center Select (ACCS) Dashboard, which selection is made to view the status of the IP Office connection?

Question17: A call variable is useful because of which two characteristics? (Choose two.)

Question18: In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, a gray padlock next to a service may indicate which two conditions? (Choose two.)

Question19: Refer to the exhibit.

The SIP Gateway Manager Management Client is showing CTT Proxy is DISCONNECTED.
From the information in the exhibit, what is the root cause of this problem?

Question20: Which three certificates are needed by the Avaya Contact Center Select (ACCS) server for TLS transport for the Voice proxy and CTI link? (Choose three.)

Question21: What are the high level configuration requirements for Avaya Aura Media Server (AAMS) HA?

Question22: What is the correct URI format for a controlled directory number 3200?